Paxi iTechnologies · Paris, France
Paxi iTechnologies — Senior Infrastructure Project Manager
Senior Infrastructure Project Manager · 2024 — 2025
Infrastructure Program Manager delivering enterprise cloud transformation, CRM/ERP integration, and ITSM programs across multi-client environments. (2024 — 2025).
Delivery classification
Program delivery · Operational leadership
Domain tags
experience-backed · enterprise
Capability tags
enterprise-delivery, prior-role, ServiceNow ITSM, Microsoft 365, Azure, ERP / CRM platforms
Operational environment
- Infrastructure Program Manager delivering enterprise cloud transformation, CRM/ERP integration, and ITSM programs across multi-client environments.
- Platforms and tools referenced for this engagement: ServiceNow ITSM, Microsoft 365, Azure, ERP / CRM platforms.
Responsibilities & ownership
- Led enterprise infrastructure and cloud transformation programs across client environments, controlling budgets, timelines, and vendor delivery across concurrent engagements.
- Delivered ERP, CRM, and ServiceNow ITSM integration programs, improving service traceability and cross-system operational alignment at enterprise scale.
- Managed security and compliance controls — access governance, data protection, and audit traceability — reducing integration risk across infrastructure and application layers.
- Oversaw multi-system architecture spanning infrastructure, applications, and data layers, improving delivery predictability across vendor-coordinated program portfolios.
Architecture & systems
- ServiceNow ITSM
- Microsoft 365
- Azure
- ERP / CRM platforms
Technology stack
- ServiceNow ITSM
- Microsoft 365
- Azure
- ERP / CRM platforms
Challenges
- Enterprise programs spanning infrastructure, applications, integrations, and governance — with cross-functional dependencies and vendor coordination.
- Balancing delivery velocity with security, compliance, and audit expectations typical of enterprise scale.
Solutions implemented
- Led enterprise infrastructure and cloud transformation programs across client environments, controlling budgets, timelines, and vendor delivery across concurrent engagements.
- Delivered ERP, CRM, and ServiceNow ITSM integration programs, improving service traceability and cross-system operational alignment at enterprise scale.
- Managed security and compliance controls — access governance, data protection, and audit traceability — reducing integration risk across infrastructure and application layers.
- Oversaw multi-system architecture spanning infrastructure, applications, and data layers, improving delivery predictability across vendor-coordinated program portfolios.
Outcomes
- Quantitative client outcomes for this initiative are reserved for qualified conversations; the narrative here reflects scoped intent, architecture, and delivery posture as documented in the portfolio source data.
Lessons learned
- Structured governance (budget, risk, compliance, performance) scales only when telemetry and decision cadence match executive expectations.
- Clear ownership across architecture, infrastructure, security, and applications reduces integration drag.
AI-ready metadata
Structured tags and classifications on this page mirror the knowledge object in data/case-studies.ts for future grounding pipelines — no claims beyond the sourced portfolio text.