Experience

Technical Program Manager — measurable impact across infrastructure, AI transformation, and live operations.

Achievement-driven delivery leadership across Olympic venue operations, enterprise modernization, and AI program governance — with metrics recruiters and hiring managers can scan in seconds.

Houston, Texas · Paris, France · EN · FR · NL · Pidgin.

Years enterprise IT: 14+
Enterprise programs: 11
Countries delivered in: 3
Working languages: 4

Career highlights

Selected signals from a 14-year delivery record.

14+

Years enterprise IT

Banking, healthcare, consulting, and global event environments — France, Ireland, United States.

Paris 2024

Olympic operations

Venue IT Manager — 5 venues, 10,000+ users, 0 critical failures, 92%+ spectator satisfaction.

Enterprise programs

Infrastructure, cloud, ERP/CRM, ITSM, and cybersecurity transformations delivered end-to-end.

Countries delivered in

France · Ireland · United States — multilingual stakeholder coordination across regions.

Working languages

English · French · Dutch · Pidgin — fluent across executive, technical, and field communication.

AI-native

Delivery posture

Generative AI applied to backlog prioritization, reporting, automation, and program decisioning.

Enterprise delivery timeline

Fourteen years of programs across France, Ireland, and the United States.

Roles in chronological order — current role first. Outcomes are shown where the program produced verifiable, executive-grade metrics.

CAASiTech Group
Program Manager — AI Strategy and Infrastructure
2025 — Present
Houston, Texas, USA
Technical Program Manager leading enterprise AI, cloud, and infrastructure programs with measurable PMO governance across distributed U.S. delivery environments.
- Led enterprise AI and infrastructure programs across distributed delivery environments, establishing PMO governance covering budget, risk, compliance, and executive performance tracking.
- Directed cross-functional coordination across architecture, infrastructure, security, and applications teams, accelerating ERP, CRM, and platform integration readiness.
- Implemented AI transformation workflows using Microsoft Copilot Studio and Azure-aligned infrastructure, reducing manual reporting cycles across program delivery cadence.
- Delivered secure, scalable cloud-enabled environments integrated with Dynamics 365 and ServiceNow, aligning technical delivery to measurable business objectives.
AzureMicrosoft Dynamics 365ServiceNowAI / Copilot Studio
Current
Paxi iTechnologies
Senior Infrastructure Project Manager
2024 — 2025
Paris, France
Infrastructure Program Manager delivering enterprise cloud transformation, CRM/ERP integration, and ITSM programs across multi-client environments.
- Led enterprise infrastructure and cloud transformation programs across client environments, controlling budgets, timelines, and vendor delivery across concurrent engagements.
- Delivered ERP, CRM, and ServiceNow ITSM integration programs, improving service traceability and cross-system operational alignment at enterprise scale.
- Managed security and compliance controls — access governance, data protection, and audit traceability — reducing integration risk across infrastructure and application layers.
- Oversaw multi-system architecture spanning infrastructure, applications, and data layers, improving delivery predictability across vendor-coordinated program portfolios.
ServiceNow ITSMMicrosoft 365AzureERP / CRM platforms
Atos — Paris 2024 Olympic and Paralympic Games
Venue IT Manager (VITM)
2024
Paris, France
Venue IT Manager delivering mission-critical Olympic venue technology operations across 5 venues supporting 10,000+ concurrent users.
- Led venue technology operations across 5 Paris 2024 Olympic venues supporting 10,000+ concurrent users, achieving zero critical service interruptions during live event operations.
- Coordinated cross-functional infrastructure deployment across 15+ integrated systems — ticketing, accreditation, and access control — contributing to 92%+ spectator satisfaction across operated venues.
- Managed operational readiness and stakeholder communication across 25+ engineers and vendor teams (Cisco, Intel, Samsung, Atos), reducing entry-flow bottlenecks by 20% through access-control tuning.
- Directed ITIL-based service operations through ServiceNow ITSM, improving incident visibility, escalation discipline, and live-event operational stability under executive scrutiny.
Outcomes
- Zero critical system failures across the live Olympic and Paralympic event window.
- 20% improvement in venue entry flow through coordinated access-control optimization.
- 92%+ spectator satisfaction supported across operated venue technology operations.
ServiceNow ITSMCisco networkingAtos venue systemsAccess control
SCCUL Enterprises CLG
Senior IT Project Manager — Cybersecurity and Digital Transformation
2022 — 2024
Ireland
IT Project Manager leading enterprise CRM and digital transformation programs across regulated financial-services environments.
- Led enterprise CRM and digital transformation programs in financial services, integrating Dynamics 365 and ERP platforms with core banking systems.
- Coordinated stakeholders across IT, operations, and external vendors, improving cross-stream delivery alignment and executive reporting cadence.
- Established data governance and end-to-end system alignment, strengthening audit traceability across integrated business platforms.
- Optimized customer engagement workflows and system processes, improving operational throughput across digital transformation deliverables.
Microsoft Dynamics 365AzureServiceNowData governance tooling
Avanade
Senior IT Project Manager — Cybersecurity and Infrastructure
2019 — 2022
France
Senior IT Project Manager delivering cloud, infrastructure, and cybersecurity transformation across enterprise consulting engagements.
- Delivered cloud, infrastructure, and cybersecurity transformation programs across enterprise clients, improving system reliability through structured ITSM adoption.
- Implemented ServiceNow ITSM aligned with ISO 27001 and GRC governance requirements, strengthening incident response discipline and audit-ready service operations.
- Led structured incident and change management programs across multi-vendor infrastructure deployments, reducing operational disruption during transformation waves.
- Coordinated cross-functional delivery across security, infrastructure, and applications teams, accelerating compliance-aligned modernization outcomes.
AzureMicrosoft 365ServiceNow ITSMISO 27001 / GRC

Foundation roles

Foundational years across banking, pharma, and enterprise IT.

Earlier roles spanning Crédit Agricole, Caisse d'Épargne, Sanofi, Abbott Laboratories, Sensient Technologies, and Ateliers Sans Frontières — the operational foundation underneath today's program leadership.

Sensient Technologies
System and Network Administrator
2017 — 2018
France
Managed enterprise infrastructure and network systems across production environments, sustaining uptime and operational continuity for business-critical services.
Abbott Laboratories
IT Engineer & Infrastructure Support
2014 — 2017
Île-de-France, France
Managed enterprise infrastructure and network operations across regulated pharmaceutical production environments, sustaining operational continuity under compliance constraints.
Sanofi
IT Support Engineer
2013 — 2014
France
Delivered enterprise application support across healthcare systems, resolving incidents and restoring user productivity within SLA-driven service targets.
Ateliers Sans Frontières
CRM Project Lead
2012
France
Led Salesforce CRM implementation for stakeholder management, delivering configured workflows, dashboards, and executive reporting capabilities.
Crédit Agricole
IT Support Analyst
2011 — 2012
France
Supported banking systems and branch operations, resolving incidents and maintaining secure IT service continuity across retail networks.
Caisse d'Épargne Île-de-France
IT Support Lead
2010
France
Led IT support for banking systems and branch operations, coordinating incident resolution across distributed retail locations.

Flagship engagement

Paris 2024 — venue technology under the brightest lights in the world.

Venue IT Manager (VITM) · Atos — Paris 2024 Olympic & Paralympic Games

Feb 2024 — Oct 2024 · Paris, France

Eight months of mission-critical operations during the Olympic and Paralympic Games — five venues, ten thousand concurrent users, fifteen coordinated systems, and a multi-vendor delivery floor that had to perform on the first try, every time.

Led mission-critical venue technology operations across five Olympic venues supporting 10,000+ concurrent users.
Coordinated 15+ integrated systems — ticketing, accreditation, access control — under live-event operational pressure.
Directed ITIL-based service operations through ServiceNow ITSM with executive-ready incident and escalation visibility.
Managed 25+ engineers and multi-vendor delivery teams (Cisco, Intel, Samsung, Atos) through the Games window.

Vendors coordinatedCiscoIntelSamsungAtos field teams

Venues operated: 5
Users supported: 10K+
Systems coordinated: 15+
Engineers & vendors led: 25+
Critical service failures: 0
Spectator satisfaction: 92%

Outcomes

Zero critical system failures across the live Olympic and Paralympic event window.
20% improvement in venue entry flow through access-control coordination.
92%+ spectator satisfaction supported across operated venue technology operations.

On the ground

Operations team assembled outside a Paris 2024 venue entrance — Coordinated multi-role delivery team at scale.

On site at Paris 2024 Games venues in operations attire — Venue operations floor — Games-time delivery context.

Inside a Paris 2024 operations and hospitality corridor — Behind the scenes — international event delivery environment.

Leadership domains

Three leadership domains running across every engagement.

Every program touches some combination of infrastructure operations, AI transformation, and international delivery — these are the recurring threads.

Infrastructure & operations

Production infrastructure leadership across regulated environments.

Fourteen years building, stabilizing, and modernizing enterprise infrastructure — from branch-level banking environments to Olympic-scale live operations.

Capabilities

Cloud and hybrid infrastructure program delivery
ServiceNow ITSM aligned to ITIL v4 service operations
Multi-vendor coordination across Cisco, Intel, Samsung, Atos
Incident, problem, and change management at executive cadence
Network, identity, and endpoint operations at enterprise scale

In delivery

— Paris 2024 — led venue IT across 5 Olympic venues, 10,000+ users, zero critical failures, 92%+ spectator satisfaction.
— Avanade — ServiceNow ITSM rollouts aligned to ISO 27001 and GRC with structured incident and change governance.
— Abbott Laboratories — regulated pharmaceutical infrastructure operations with audit-ready continuity discipline.

AI & transformation

Applied AI integrated into program delivery, not bolted on.

Generative AI used as an operational layer — for backlog prioritization, executive reporting, vendor coordination, and automation across delivery workflows.

Capabilities

AI program leadership and Copilot Studio agent design
Generative AI for backlog, reporting, and decision-support
AI-assisted documentation and stakeholder communication
Automation strategy across CRM, ITSM, and integration layers
Governance for responsible enterprise AI use

In delivery

— CAASiTech Group — enterprise AI strategy and infrastructure program leadership with PMO governance across distributed delivery.
— Cross-engagement GenAI applied to executive reporting, backlog prioritization, and program decision support.
— Copilot Studio agent design for enterprise workflow automation and operational tooling integration.

International delivery

Multilingual delivery across France, Ireland, and the United States.

Programs delivered across three jurisdictions, four languages, and a portfolio that spans banking, pharmaceutical, public events, and enterprise consulting.

Capabilities

Trilingual program delivery (EN · FR · NL) with Pidgin field fluency
Cross-border vendor and stakeholder coordination
Regulatory navigation across pharmaceutical and financial environments
Cultural and operational translation across delivery teams
Transition into U.S. enterprise delivery from European base

In delivery

— France (2010–2025) — banking, pharma, consulting, and Olympic venue operations.
— Ireland (2022–2024) — financial-services CRM and digital transformation.
— United States (2025–) — enterprise AI strategy and infrastructure program leadership.

Certifications applied in delivery

Credentials that have been used, not just collected.

Each certification below is mapped to where it has been applied in real programs — verifiable on Credly.

Verify on Credly

PMI

PMP

Project Management Professional

Applied in — Program governance and budget control across Avanade, SCCUL, and Paxi iTech engagements.

Scrum.org

PSPO I

Professional Scrum Product Owner I

Applied in — Backlog ownership, stakeholder alignment, and AI-assisted backlog prioritization.

PeopleCert / AXELOS

ITIL v4

ITIL v4 Foundation

Applied in — Service-management discipline anchoring Paris 2024 venue operations and ServiceNow rollouts.

Microsoft

AZ-900

Microsoft Azure Fundamentals

Applied in — Cloud architecture and Microsoft 365 / Dynamics 365 integration across enterprise programs.

Cisco

CCNA

Cisco Certified Network Associate

Applied in — Network operations across Olympic venues and enterprise infrastructure programs.

Splunk

Splunk Architect Fundamentals

Applied in — Observability and operational telemetry across service-management environments.

ISO

ISO 27001 ISMS

Applied in — Information-security governance during Avanade infrastructure and cybersecurity programs.

PMI

PMI GenAI for Project Managers (suite)

Applied in — Generative-AI fluency applied to live program delivery, reporting, and decision-support.

Microsoft

Microsoft Copilot Studio

Applied in — Agent design for enterprise workflow automation and AI-assisted operational tooling.

Full credential index on the certifications page.

Operational impact

Measurable outcomes from real programs.

Critical failures at Paris 2024

Across 5 venues and the live event window.

20%

Entry flow improvement

Olympic venue access-control coordination.

92%+

Spectator satisfaction

Across operated Paris 2024 venue technology operations.

10K+

Concurrent users supported

Olympic venue technology footprint.

Enterprise programs delivered

Across banking, healthcare, consulting, and events.

14+

Years of delivery

Continuous enterprise IT leadership across Europe and the U.S.

Engage

Bring me your hardest program.

Professional inquiries, consulting discussions, and collaboration requests are welcome — across infrastructure cutovers, ERP/CRM integrations, AI rollouts, post-incident stabilization, and live operations leadership.

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