Atos — Paris 2024 Olympic and Paralympic Games · Paris, France
Paris 2024 Olympic & Paralympic Games — venue IT operations
Venue IT Manager (VITM) · 2024
Venue IT Manager delivering mission-critical Olympic venue technology operations across 5 venues supporting 10,000+ concurrent users. Venue IT Manager (VITM) at Atos — Paris 2024 Olympic and Paralympic Games (2024).
Delivery classification
Program delivery · Operational leadership
Domain tags
experience-backed · flagship-engagement
Capability tags
enterprise-delivery, prior-role, ServiceNow ITSM, Cisco networking, Atos venue systems, Access control
On the ground
Operational environment
- Venue IT Manager delivering mission-critical Olympic venue technology operations across 5 venues supporting 10,000+ concurrent users.
- Platforms and tools referenced for this engagement: ServiceNow ITSM, Cisco networking, Atos venue systems, Access control.
- Scale context (Games-time): venues operated — 5; users supported — 10K+; systems coordinated — 15+; engineers & vendors led — 25+; critical service failures — 0.
Responsibilities & ownership
- Led venue technology operations across 5 Paris 2024 Olympic venues supporting 10,000+ concurrent users, achieving zero critical service interruptions during live event operations.
- Coordinated cross-functional infrastructure deployment across 15+ integrated systems — ticketing, accreditation, and access control — contributing to 92%+ spectator satisfaction across operated venues.
- Managed operational readiness and stakeholder communication across 25+ engineers and vendor teams (Cisco, Intel, Samsung, Atos), reducing entry-flow bottlenecks by 20% through access-control tuning.
- Directed ITIL-based service operations through ServiceNow ITSM, improving incident visibility, escalation discipline, and live-event operational stability under executive scrutiny.
Architecture & systems
- ServiceNow ITSM
- Cisco networking
- Atos venue systems
- Access control
- Fifteen-plus coordinated systems including ticketing, accreditation, and access control (as stated in program responsibilities).
Technology stack
- ServiceNow ITSM
- Cisco networking
- Atos venue systems
- Access control
Challenges
- Mission-critical venue technology with no tolerance for prolonged critical failures during live competition windows.
- Multi-vendor coordination across ticketing, accreditation, access control, and venue infrastructure.
- Sustained leadership of a large mixed engineering and vendor floor under executive and public visibility.
Solutions implemented
- Led venue technology operations across 5 Paris 2024 Olympic venues supporting 10,000+ concurrent users, achieving zero critical service interruptions during live event operations.
- Coordinated cross-functional infrastructure deployment across 15+ integrated systems — ticketing, accreditation, and access control — contributing to 92%+ spectator satisfaction across operated venues.
- Managed operational readiness and stakeholder communication across 25+ engineers and vendor teams (Cisco, Intel, Samsung, Atos), reducing entry-flow bottlenecks by 20% through access-control tuning.
- Directed ITIL-based service operations through ServiceNow ITSM, improving incident visibility, escalation discipline, and live-event operational stability under executive scrutiny.
Outcomes
- Zero critical system failures across the live Olympic and Paralympic event window.
- 20% improvement in venue entry flow through coordinated access-control optimization.
- 92%+ spectator satisfaction supported across operated venue technology operations.
Lessons learned
- ITIL-based service operations through ServiceNow ITSM anchored executive-ready visibility during live events.
- Vendor and system integration alignment is a first-class delivery risk — treated as operational work, not a handoff.
AI-ready metadata
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